Case Study Department of Labor
Managing Telecommunications for the Department of Labor
CUSTOMER MISSION
At the US Department of Labor, we support the Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Chief Information Officer (OCIO), and its customer base of 13 major agency programs and approximately 20,000 users. The DOL’s implementation of the Interactive Intelligence IVR and VoIP solution set is an integral part of a large Unified Communications (UC) suite operated by DOL in support of its various agencies.
OUR PURPOSE
Our mission was to provide engineering and support services for the development and expansion of the existing OASAM and OCIO as well as General Support Systems (GSS) IT infrastructure.
Our Solutions
In addition to delivering the engineering and technical support, we provided onsite training and implementation as well as operational support services for over 4,000 system users.
Maintain and enhance IT infrastructure for IVR and VOIP solution for 4,000 users and over 5,000 IP devices.
Provide dedicated help desk in support of VOIP/IVR implementation and users.
Decommissioned existing PRI circuits and eliminated maintenance on remote IVR equipment, resulting in an estimated annual savings of more than $720,000 for DOL.
Related Offerings
Get in Touch
Thank you for your interest in ASRC Federal. Complete this form to learn more about how we can propel your program into the future. We look forward to hearing from you!
Looking for your next career move? Find your purpose at ASRC Federal.
Current employees, please visit our Employee Resources page for tools and resources.
